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CH Computer Pte Ltd
6 Eu Tong Sen St
#03-49 The Central
Singapore 059817

Phone: +65 6837 0886

Email: sales@chcomputers.com

C H Computer Pte Ltd

TECHNICAL SUPPORT

The C H Computer Pte Ltd Limited Product Warranty
C H Computer Pte Ltd hardware products come with 1-year limited product warranty, except that: (a) case side panels on desktop PCs are warranted for six (6) months. The following sections detail the terms of the C H Computer Pte Ltd Limited Product Warranty and some special considerations for International Orders.

Scope of the C H Computer Pte Ltd Limited Product Warranty
C H Computer Pte Ltd warrants to the original purchaser that any hardware at the point of purchase will be free of defects in workmanship and materials for the applicable limited warranty period set forth in your packing slip or invoice, which is measured from the date of delivery. Importantly, this limited product warranty does not cover:

1. non-C H Computer Pte Ltd branded hardware products and accessories e.g., monitors, speakers, and most Gear Shop items;

2. software, including the operating system and software added through C H Computer Pte Ltd's factory integration system, as well as any        third party software;

3. product that has been damaged by actions that are beyond C H Computer Pte Ltd's control, including for example, impacts, fluids, fire,        flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection, or        material unavailability;

4. product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the        system as a whole or any individual component, and/or the attachment of peripheral devices;

5. product for which C H Computer Pte Ltd has not received payment; or

6. paint or finish.

During your applicable limited product warranty period, if a covered product is proven to be defective in workmanship or materials, C H Computer Pte Ltd will, at its option: (1) replace or repair the defective component; or (2) replace the product with a comparable product. Replacement parts will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of fourteen days or the remainder of the warranty period. Replacement products may be refurbished, and are warranted for the longer of fourteen days or the remainder of the applicable limited warranty period. Any additional purchases or upgrades will not extend this limited product warranty.
If we determine that the problem with the product is not covered by the limited product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis.
C H COMPUTER PTE LTD'S RESPONSIBILITY FOR DEFECTS IN HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE C H COMPUTER PTE LTD LIMITED PRODUCT WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.

MOREOVER, C H COMPUTER PTE LTD'S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR C H COMPUTER PTE LTD WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, "DOWN TIME", PURCHASER'S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW.

How do I go about receiving service under the C H Computer Pte Ltd Limited Product Warranty?
Individual and corporate consumers may reach a technical support agent at support@chcomputers.com or 6837 0886.
Moreover, all customers may access C H Computer Pte Ltd's extensive knowledgebase ("KB") at the following URL: support.chcomputers.com. This knowledge base contains more than 1,000 articles on various issues that may be affecting your computer, and includes an FAQ with the most frequent issues.

How will C H Computer Pte Ltd fix a defective, warranted product?
We will first attempt to diagnose and resolve the problem over the telephone. If we determine that the problem is with a defective component covered by your warranty, then we will, at our option, either:

(a) have you send your product to our repair facilities for repair or replacement;
(b) have you send your product to our manufacturer's repair facilities for repair or replacement.

If our technical support agents determine that your product must be returned to our facilities for repair or replacement. You must, however, return the product to us in its original or equivalent packaging.
IMPORTANT NOTE: Before you send product to us or before you replace a part, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

International Orders
International customers are solely responsible for any shipping costs, as well as duties and/or taxes that may be incurred from the international transit of any part or system for repair.